Only at your request
Our engineer only connects during the support session agreed with you.
Remote support
An engineer on your screen. A solution within reach.
A JViT engineer joins you on screen, clearly explains what is happening and helps you move forward securely.
Fast, personal support
How we get started together.
You always speak with a JViT team member first. You then open the secure support page yourself and share the session code, so you know who is connecting and why.
- 01
Contact us
Call or email JViT and briefly explain the issue. Our engineer will determine with you whether remote support is the right approach.
- 02
Open Splashtop SOS
Open the support page using the button below and follow the download instructions together with our team member.
- 03
Share your session code
Only give the nine-digit code to the JViT team member you are speaking with.
- 04
Follow along and end the session
You can see what our engineer is doing and ask questions. When the support is complete, you end the session.
Open Splashtop SOS
This button opens the external support page. No session starts automatically.
Security first
You remain in control.
Remote support only begins after you have contacted JViT and started the session yourself.
A code for your session
Share the session code directly with your JViT contact. Never publish or share this code with anyone else.
Visibility at every step
Our engineer explains what is happening, works with purpose and ends the session together with you.
How can we help?
From a frustrating issue to an urgent blocker.
We can investigate many issues remotely straight away. If an on-site visit is more appropriate, we will tell you clearly.
01Microsoft 365, email and sign-in
02Applications and workplace settings
03Printer, network and connectivity issues
04Suspicious alerts and security questions
05Slow devices and error messages
06Support for everyday IT questions
Frequently asked questions
Can JViT reconnect later?
A new support session again requires your active participation and a valid session code.
What can the engineer see during the session?
The engineer sees the screen you share and, depending on the session permissions, can perform actions with you. Close any information that is not needed for support beforehand.
When is remote support unsuitable?
Faulty hardware, a complete power or internet outage, or cabling work may require an on-site visit.
Personal support
Good support starts with the person who needs to move forward.
That is why we listen first, explain clearly what is happening and stay involved until you can move forward again.
Our promise to you
The Extra Mile
Is Our Starting Point.
Think ahead. Take responsibility. Stay involved.
Find out what that commitment means for your company.